FAQ
How can I contact Real World Paws?
You can reach us anytime at support@realworldpaws.com and our friendly customer service team will be happy to help with anything you need — from orders to product info!
Do you ship worldwide?
Yes! 🌎 We proudly ship to most countries around the world.
Where do you ship from?
We work with several trusted fulfillment partners. Most orders are shipped directly from our international warehouse network to ensure fast and reliable delivery.
Can I change or cancel my order?
Because we process orders quickly to avoid delays, you must request any changes or cancellations within 12 hours of placing your order.
If your order has already shipped, don’t worry — you can still return it for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX, Discover) as well as PayPal and other secure payment options supported at checkout.
When will my order be processed?
Orders are processed Monday through Friday, usually within 1–3 business days.
Please allow extra time during holidays or sale periods. Once processed, your order will be shipped and you’ll receive tracking details via email.
How long will it take to receive my order?
Delivery typically takes between 2–4 weeks, depending on your location and local postal services.
We’ll keep you updated with tracking so you can follow your pet’s new goodies every step of the way! 🐶🐱
What if I don’t receive my order?
If your order doesn’t arrive within 30 days after shipment, you’re eligible for a full refund or replacement — your choice.
How do I return an item?
Simply contact us at support@realworldpaws.com within 30 days of delivery.
Include your order number and the reason for return, and our team will guide you through the process.
What if my item is defective, incorrect, or damaged?
Oh no! 😢 Please contact us right away at support@realworldpaws.com with:
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Your order number
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Photos of the issue or wrong item
We’ll replace or refund the affected product as quickly as possible.